Warranty

Limited Warranty

All-Steel Radial Truck Tire

 

ELIGIBILITY
This warranty applies to the original purchaser of a Roadmaster All-Steel Radial truck tire and is not transferable. Eligible tires must be purchased new and used on the vehicle which they were originally installed. Proof of purchase is required for all warranty claims. Additionally, they must be the size, load index, and speed rating equivalent or greater than that specified by the vehicle manufacturer. This warranty applies to the 48 contiguous continental United States, District of Columbia and Canada. For warranty exclusions see “WHAT ISN’T COVERED”.

WHAT IS COVERED AND FOR HOW LONG
Roadmaster warrants to the original purchaser that if a Roadmaster tire becomes unserviceable due to an eligible adjustable condition during the tread life (defined below), the tire will be replaced with an equivalent new Roadmaster tire. A replacement charge (defined below) will be required in order to obtain a replacement tire.

OTHER THAN FIRST QUALITY TRUCK TIRES
Roadmaster All-Steel Radial truck tires branded “BLEMISH” (non-uniform) have the same warranty as first quality tires except for ride complaints and the appearance or other conditions which caused the tires to be classified as other than first quality. Tires branded “NON-ADJ” (non-adjustable) are not covered by this Warranty.

TREAD LIFE
When the tread becomes worn down to 2/32" (1.6 mm) anywhere on the tire (shown by tread wear indicators molded into the tread grooves) the tire is worn out and this warranty ends. Driving habits, driving conditions, tire and vehicle maintenance all play a part in the tread life of a tire and all differ with each purchaser. WARNING - for important safety information, you must read the section titled "Tire Service Life" and the Tire Safety Warnings section of this guide. Safety information is also located at www.roadmastertires.com (and select: "Tire Safety); and, from your dealer.

REPLACEMENT CHARGE
The Replacement Charge will be determined by multiplying the dealer’s current selling price by the percentage of original tread depth worn from the tire. You must pay for mounting, balancing and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

CASING ALLOWANCE
In normal highway service and off-road service, if within six (6) years of date of manufacture a Roadmaster All-Steel Radial medium truck tire becomes unserviceable and is not retreadable due to an adjustable condition in the casing, or if it does not provide two (2) retreads of service it is eligible for the applicable casing allowance specified:

First Retread $90.00 First Retread $60.00 First Retread $30.00
Second Retread $60.00 Second Retread $30.00 Second Retread $15.00
11R22.5 255/70R22.5 215/75R17.5
11R24.5 275/70R22.5 235/75R17.5
12R22.5 10R22.5 245/70R17.5
12R24.5   225/70R19.5
295/75R22.5   245/70R19.5
285/75R24.5   265/70R19.5
315/80R22.5   285/70R19.5
385/65R22.5    
425/65R22.5    
 

Radial truck tires branded “BLEMISH”, “MAL-WEAR”, “NON-UNIF” (non-uniform) or “NON-ADJ” (non-adjustable) are not eligible for a casing allowance.

HOW TO OBTAIN AN ADJUSTMENT
Tire adjustments must be presented to your local Roadmaster dealer. You must present this booklet, proof of purchase and be the original owner when requesting a replacement for your tire. See “WHERE TO GO FOR WARRANTY REPLACEMENT”.

WHAT IS NOT COVERED
Adjustments will not be made for:

A. Tires that become unserviceable due to:

  • 1. Conditions resulting from road hazards, such as (A) impact damage, (B) cuts, (C) snags, or (D) punctures, or (E) vandalism.
  • 2. Conditions such as, but not limited to, uneven, cupping, spotty, feathering tread wear resulting from (A) improper installation, (B) wheel misalignment, (C) tire/wheel assembly imbalance, (D) use of an improper rim, (E) improper mounting or dismounting or (F) misapplication, or (G) use of chains.
  • 3. Conditions resulting from consumer damage, such as (A) improper tire and vehicle maintenance, (B) misuse, (C) abuse, (D) accident, fire or chemical corrosion, (E) underinflation, (F) overloading, (G) over deflection, (H) failure to follow recommended rotation practices.
 

B. Ride complaints after the first 2/32" (1.6mm) of tread wear on the original factory tread. Tread wear within the first 2/32" (1.6mm) will be credited on a pro-rated basis for the original Roadmaster factory tread.

C. Ride complaints on tires branded “Blemish”, "Mal-Wear", "Non-Uniform, or "Non-Adjustable".

D. Use in any racing applications.

E. Ozone or weather checking on tires over (4) four years from date of manufacture or date of purchase. Proof of purchase is required. Without proof of purchase the manufacture date will be used to determine eligibility.

F. Tires stored improperly., OR

G.Tires that are:

  • 1. Worn unevenly and/or show a difference of 2/32" (1.6mm) between the grooves.
  • 2. Installed on any vehicle other than the vehicle on which they were first installed.
  • 3. Sold or adjusted outside the 48 contiguous continental United States, District of Columbia and Canada.
  • 4. Acquired as used (tires purchased used or retreaded, equipped on a pre-owned vehicle, etc.).
  • 5. Altered in any manner (additional siping, buffing, stud pin holes, re-grooving, truing, etc.).
  • 6. Worn to 2/32" (1.6mm) or more than 72 months old (based on original date of purchase) whichever comes first. Proof of purchase is required. Without proof of purchase the manufacture date will be used to determine eligibility.
  • 7. Improperly repaired or with repairs not conforming to the Rubber Manufacturer’s Association standards.
 

NO ROAD HAZARD COVERAGE
Many dealers sell or provide their own warranty coverage for road hazards and/or repairs. Roadmaster Tire does not provide this coverage. Check with your dealer to determine if Road Hazard/Repair coverage is available from them.

REPLACEMENT WARRANTY
If you receive a replacement tire under the terms of this Warranty, the replacement tire will be covered by the Warranty then currently given by Roadmaster for the replacement tire.

WHERE TO GO FOR WARRANTY REPLACEMENT
See your Roadmaster dealer. They are listed in the yellow pages under Tire Dealers–Retail. In the event you are unable to locate a Roadmaster dealer, you can obtain assistance by contacting the Consumer Relations Department, telephone number 1-800-822-8686. You may also visit us at www.roadmastertires.com.

CONDITIONS AND EXCLUSIONS
Any tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Nothing in this Warranty is intended to be a representation by Roadmaster that tire failure cannot occur.

TIRE SERVICE LIFE
Roadmaster recommends that all passenger, light truck and commercial tires, including full-size spare tires, that are beyond 10 years from their date of manufacture, be replaced with new tires. Tires that are 10 or more years old should be replaced even if the tires appear to be undamaged and have not reached their tread wear limits. In some cases, a vehicle manufacturer may make a recommendation for tire replacement earlier than 10 years for their products based upon their understanding of the specific vehicle characteristics and application. If so, you should follow those vehicle manufacturer's specific recommendations for their vehicle.

CONSUMER RIGHTS
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

OWNER’S OBLIGATION
When making a claim, you must return the tire to be replaced to your Roadmaster dealer.

Proper vehicle and tire care is necessary to obtain the expected wear from a tire. It is your obligation to properly maintain your tires and the vehicle upon which they are mounted, including: (A) operating your tires at the inflation pressures recommended by the vehicle manufacturer, (B) keeping your tire/wheel assemblies in balance, (C) proper wheel alignment, and (D) rotation. You must check your tire’s inflation pressure at least monthly and before long trips.

We recommend that you have your Roadmaster dealer inspect your tires any time you notice irregular or uneven tread wear and rotate them, if necessary. Also, they should be inspected by your dealer any time your vehicle is brought in for service.

For additional safety information please visit: www.rma.org, www.nhtsa.gov, www.safercar.gov, www.nsc.org, www.rubberassociation.ca or www.tc.gc.ca.

Download the full 2017 Consumer Replacement Tire Guide, Limited Warranty & Registration Booklet.